Box Office / Ticket Info
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Box Office / Ticket Info

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Toyota Box Office

Peoria Civic Center is your place for entertainment in Central Illinois! Tickets for all public events held in the venue are available for purchase at the Toyota Box Office or*.

The Toyota Box Office is located inside the venue and can only be accessed via the entrance doors off of the Marquee Parking Lot when events are not taking place. Click here for map.

*Tickets for John Mellencamp can be purchased on

Box Office Hours

The Toyota Box Office is open Fridays from 10am - 2pm.

On event days, the Box Office will open 90 minutes prior to the event. See upcoming events here.

Click here for the week of December 5 Schedule
Click here for the week of December 12 Schedule

** Schedule and hours subject to change.

Please note that the Box Office is not available for phone calls. Please Contact Peoria Civic Center Customer Service via our online form with questions or issues.

Purchasing Tickets

Tickets for events at the Peoria Civic Center can be purchased at* or at the Toyota Box Office. Ticket sales are not available by phone or email.

Before purchasing tickets, carefully review your event and seat selection. All sales are final. No exchanges or refunds. Refunds are only allowed in limited circumstances such as a cancelled or rescheduled event. Tickets are subject to additional fees. Most ticket offers are valid online only, not valid on previously purchased tickets and subject to end without notice.

*Tickets for John Mellencamp can be purchased on

Disclaimer: Tickets purchased by an unauthorized ticket distributor or third party may not be valid and cannot be guaranteed by Peoria Civic Center. Patrons with invalid tickets are welcome to purchase tickets at the Toyota Box Office; prices and seating subject to availability.

An inherent risk of exposure to COVID-19 (corona virus) exists in any public place where people are present. COVID-19 is a contagious disease that can lead to severe illness and death. By purchasing or otherwise accepting a ticket to an Event, you are acknowledging that an inherent risk of exposure to COVID-19 exists in any public place where people are present. By attending an Event, you and any guests voluntarily assume all risks related to exposure to COVID-19 and agree not to hold event organizers, venue operators, managers and venue owners and their agents and their contractors, liable for any COVID-19 illness or injury in connection with you or your guests’ attendance at an Event.

Payment Types

The Toyota Box Office accepts cash, Visa, Mastercard, Discover and American Express. NO CHECKS are accepted at the Toyota Box Office.

Will Call

Tickets held at Will Call can be picked up anytime during regular box office hours or 90 minutes hours prior to the show. Customers must present a valid form of identification, the credit card used in the transaction or the confirmation number.

*Note that it is common for many tickets such as VIP packages, tickets left by a team or artist, and those purchased through an artist fan club to only be available for pick up on the day of the show. Please ask for and pay attention to delivery specifics when you arrange for your tickets.*


Accessible (ADA) seating is available for all events at the Peoria Civic Center, but it is available on a first-come, first-serve basis and planning in advance offers the most options.

You can purchase accessible seats through or visit the Toyota Box Office for accessible seating tickets. Our Box Office staff possesses the most knowledge and familiarity of our venue to assist in accommodations. For more information on accessibility at Peoria Civic Center visit: ADA Accessibility

Ticket Issues

If you have a problem or question about your tickets contact your point of purchase to discuss your options.

Resale Tickets

Peoria Civic Center and the Toyota Box Office wants patrons to be aware that is the ONLY site that verifies that tickets are legitimate for resale. All re-sale tickets on are electronically verified as the actual ticket before they are allowed to be re-sold to another person which eliminates the possibility of fraud. If you buy tickets from any other site you are taking the chance that your tickets will be rejected when scanned at the venue.

If you choose to buy re-sale tickets, it’s important that you use or only because re-sale sites can’t guarantee that the ticket is the original. Other sites may say they have a “guarantee” but that may only cover a refund for the price of the ticket and if you traveled from far away, stayed in a hotel, etc., it makes the frustration that much worse.

Many times a person will sell the same exact ticket on multiple sites and even if it’s a valid original only the first person who has the barcode scanned at the arena gets into the show and others are rejected.

NEVER send photos of your tickets to anyone or post photos of tickets on social media. The barcodes maybe used to gain entry.

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