A-Z Guide
ADA
Accessible (ADA) seating is available for all events at the Peoria Civic Center, but it is available on a first-come, first-serve basis, so we encourage you to act as soon as you know you will attend an event. Planning well in advance offers the most options.
Click here for more information
ADDRESS
Peoria Civic Center
201 SW Jefferson Ave
Peoria, IL 61602
ANIMALS
Animals are prohibited in the Peoria Civic Center with the exception of service animals assisting ADA patrons.
ANNOUNCEMENTS
Birthday/anniversary announcements cannot be made during Peoria Civic Center concerts or other events. Contact the Rivermen at (309) 676-1040 or Bradley Athletics directly at (309) 677-2682 for announcement guidelines pertaining to their events.
ATMS
We have a 24-Hour Cash machine located outside the Toyota Box Office (off of Jefferson Avenue) and in other various locations throughout the facility.
Peoria Civic Center does not accept cash at our concession stands or parking lots.
CAMERA & RECORDINGS POLICIES
Professional cameras and video/audio recorders are not permitted. Most shows will allow small non-professional cameras and cell phones to be used. At the request of the show or artist, photography or cell phone use may be restricted or not allowed.
CAPACITY
Seating capacities vary for every Peoria Civic Center event depending on the set-up of the event. All events hosted at the venue will take place with capacities in line with local and state governmental guidance requirements and approved by the local Fire Marshal with allowable percentage of occupancy at the time of the event. Additional considerations for capacities will include the nature of the event, the number of anticipated attendees and the event operations plan.
CASHLESS TRANSACTIONS
Cashless transactions are required at all concession stands, bars and parking lots. Cashless transactions are preferred at the Box Office and Merchandise Stands.
CLEANING PROCEDURES
Staff are conducting additional sanitizing of high-volume areas through the venue. Hand cleaning of all horizontal and frequently contacted surfaces such as door handles, elevator controls, light switches, tables, seating, handrails, restroom fixtures, production equipment and more are taking place with increased frequency. An aerosolized disinfection solution is being applied to frequently touched surfaces and/or an electrostatic disinfection spray is being applied on areas such as tables, chairs and carpet in frequently traveled areas.
Carpets are being cleaned in all entryways on a regular basis and in high use areas. We are applying an EPA-registered, healthcare-grade disinfectant during this step of the process. Large open areas are being treated with an aerosolized EPA-registered, healthcare-grade disinfectant into the atmosphere of the area and on horizontal surfaces.
CLEAR BAG POLICY
Each guest will be allowed to carry in one (1) clear plastic, vinyl, or PVC bag that does not exceed 12” x 6” x 12” or one (1), one-gallon clear plastic bag. In addition to a clear plastic bag each guest will be allowed to carry in one (1) small clutch that does not exceed 5” x 8”. Diaper bags (with a child age 3 and under) and bags carrying medically necessary items will be allowed after a visual inspection inside the bag is completed by security.
CODE OF CONDUCT
Peoria Civic Center and ASM Global, Bradley University, and the Rivermen are committed to creating a safe and comfortable environment and enjoyable entertainment experience. As Fans, Patrons expect an environment in which they will be treated in a consistent, professional, and courteous manner by all facility staff and team personnel. Facility staff and team personnel have the same expectation. Accordingly, Patrons are responsible for their own conduct.
The parties are committed to creating a safe, comfortable, and enjoyable experience for all Fans and Patrons. We want all Fans attending our games to enjoy the experience in a responsible fashion.
To meet this expectation, the following standards have been established with respect to conduct:
Code of Conduct - Peoria RivermenCode of Conduct - Bradley University
CONCESSIONS
SAVOR... Peoria is our exclusive food and beverage provider.
All food and beverages must be consumed in your assigned seat. Cashless transactions are required for all purchases.
Click here for more information.
CREDIT CARDS
All major credit cards (Visa, Mastercard, Discover and American Express) are accepted at all permanent concession locations, Toyota Box Office and parking lots.
Cashless transactions are required at all concession stands, bars and parking lots. Cashless transactions are preferred at the Box Office and merchandise stands.
DOORDASH
The Peoria Civic Center, as well as other ASM Global SAVOR venues, have integrated DoorDash’s dynamic platform into their hospitality offerings, providing a uniform mobile food and beverage ordering experience for guests.
While on-site, fans/guests will be able to scan a QR code, download or open their DoorDash app to access the venue’s concession menus and premium experience options. This partnership is yet another example of ASM Global’s commitment and industry-leading efforts toward redefining and continuously enhancing the fan experience.
DoorDash ordering is available for events in the Peoria Civic Center Arena.
DOOR OPENING
Doors typically open one (1) hour prior to the event start time.
EVENT BOOKING
The Peoria Civic Center has the flexibility and space to accommodate events small and large, from private parties to large-scale public events.
For Entertainment and Concert Booking please email: booking@peoriaciviccenter.com
For other types of events please visit:
Plan an Event
FIREARMS / WEAPONS
Firearms and/or concealed handguns with or without a license are NOT permitted at the Peoria Civic Center. If any guest arrives at the facility with a firearm, they will be instructed to return the weapon to their car.
Click here for more information.
FOOD & BEVERAGE
SAVOR... Peoria is our exclusive food and beverage provider.
All food and beverages must be consumed in your assigned seat. Cashless transactions are required for all purchases.
Catering is provided by SAVOR.
Click here for more information.Mobile Ordering Now Available*:
We’ve partnered with DoorDash for mobile order pickup at our concession stands! Download the DoorDash app, order food and drinks while you’re in your seat, then skip the line, pick up your order and pay no fees.
*Only for events located in the Arena
GROUP SALES
Group discounts are offered for many of our family shows, concerts, Broadway productions and sporting events. Groups receive a discounted ticket price, special seating arrangements, and other benefits.
Click here for more information.
LEXUS CLUB
The Lexus Club room is located on the mezzanine level just above the Great Hall with access into the Arena at the Peoria Civic Center. This space is the ideal location for upscale receptions, social gatherings or business presentations.
Click here for information.
LOST & FOUND
For lost and found information, patrons should contact: customerservice@peoriaciviccenter.com
MEDIA
For media inquiries or to request event credentials, please contact customerservice@peoriaciviccenter.com.
NO RE-ENTRY
Peoria Civic Center has a "no re-entry" policy during Arena and Theater events. Patrons who exit the venue for any reason, including to smoke, will not be allowed to re-enter the facility.
NURSING MOTHER'S ROOM
The first aid station located in the Great Hall is available for nursing mothers. No storage or refrigeration is available and all belongings must be taken out of the room after use.
PCC INSIDER PRESALE
Sign up to be a PCC Insider! PCC Insiders receive presale codes via email before shows go on sale and other special ticket offers. PCC Presale codes are typically sent the afternoon before an event presale starts.
Click here to sign up.
PROHIBITED ITEMS
The Peoria Civic Center management reserves the right to prohibit any item from entering the premises. All patrons and their belongings are subject to search prior to entry and once inside the building. If a prohibited item is brought into the facility you can throw it away or take it to your car. The Peoria Civic Center will not hold any items.
Click here to view the prohibited list of items.
RESTROOMS
Restrooms are located throughout the venue.
RISK DISCLOSURE
An inherent risk of exposure to COVID-19 (corona virus) exists in any public place where people are present. COVID-19 is a contagious disease that can lead to severe illness and death. By purchasing or otherwise accepting a ticket to an Event, you are acknowledging that an inherent risk of exposure to COVID-19 exists in any public place where people are present. By attending an Event, you and any guests voluntarily assume all risks related to exposure to COVID-19 and agree not to hold event organizers, venue operators, managers and venue owners and their agents and their contractors, liable for any COVID-19 illness or injury in connection with you or your guests’ attendance at an Event.
SECURITY
For all Theater or Arena shows guests will enter through metal detectors (electronic magnetometers), bags will be checked and guests will be required to remove hats and empty pockets of all items prior to scanning.
Click here for more information.
SMOKING
Smoking inside the Peoria Civic Center is prohibited by law. The Peoria Civic Center treats Electronic cigarettes like regular cigarettes. Smoking areas are located outside the facility. Signs are posted to assist you.
The venue has a no re-entry policy for Theater and Arena events. Patrons who exit the venue for any reason, including to smoke, will not be allowed to re-enter the facility.
SOLICITATION
The distribution of promotional items, flyers, pamphlets, printed materials, as well as the solicitation of signatures and autographs, is not permitted on Peoria Civic Center property without prior, written authorization from venue management.
TICKETS
Peoria Civic Center is your place for entertainment in Central Illinois! Tickets for all public events held in the venue are available for purchase at the Toyota Box Office or online 24 hours a day at
Ticketmaster.comHours for the Toyota Box Office vary depending on what events are being held in the venue.
Click here for more information.
TICKET ISSUES
Contact your point of purchase to discuss your options. Ticketmaster issues can be directed to
Ticketmaster Customer Service.
For tickets purchased at the Toyota Box Office please contact
Customer ServiceTickets purchased by an unauthorized ticket distributor or third party may not be valid and cannot be guaranteed by Peoria Civic Center. Patrons with invalid tickets are welcome to purchase tickets at the Toyota Box Office; prices and seating subject to availability.
If an event is cancelled, refunds can be received from the point of purchase.
TICKET RESELLING
The resale or attempted reselling of tickets on Peoria Civic Center property is prohibited by law. Violators will be removed from the premises and subject to arrest and prosecution as appropriate.
TOURS
Please contact customerservice@peoriaciviccenter.com to arrange a tour of the facility for groups or organizations. If you are interested in renting part of the facility please contact sales@peoriaciviccenter.com to arrange a tour and for more information.
VENUE MANAGEMENT
The Peoria Civic Center is managed by ASM Global, the world’s leading venue management and services company, connecting people through the power of live experience. For more information about ASM Global please visit:
ASMGlobal.com
VENUESHIELD
ASM Global has launched a new environmental hygiene protocol in response to evolving guest expectations stemming from the coronavirus pandemic. VenueShield, a comprehensive and best-in-class program, is being deployed in various stages worldwide at more than 300 ASM Global facilities in alignment with approvals from government officials and health care experts. ASM Global staff in Peoria are using VenueShield protocols to reopen Peoria Civic Center in accordance with federal, state and local guidelines.
Click here for more information.
WILL CALL
Will Call is located at the Toyota Box Office or Theater Box Office during Theater events. You will need a photo ID that matches the name on the ticket order to pick up your tickets.